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Frequently asked questions

FAQ

Who are you?

Hi there! Welcome to Festive Follies! We're all about making gift-giving a breeze and adding some fun into the process. Because let's face it, who wants boring gifts? Not us! We're here to shake things up with unique and creative ideas that'll have your recipients grinning from ear to ear. So, let's dive in and spread some joy together!

How can I track my package?

Once we've sent your package on its merry way, you'll find a super handy tracking number waiting for you in your order deets. Keep an eye on your inbox because we'll shoot you an email with all the tracking deets you need.

Now, the fun part! You can play detective and track your package's wild journey using the shipping company's website and that cool tracking number we gave you. So, get ready to follow your package's adventure until it lands right at your door! ๐Ÿšš๐Ÿ”

What are the shipping and delivery times?

Hey party people! Here's the scoop: we ship straight from our awesome warehouses as soon as we get your order all sorted out.

Now, sometimes when the party's really poppin' and we're swamped with orders, it might take us a couple extra days to get everything out the door. So, hang tight and add a few extra days to your delivery timeline just in case.

But hey, don't sweat it! If there's gonna be a major delay in getting your order out, we'll hit you up ASAP via email or phone to fill you in.

Now, for all our pals in Singapore and the rest of Asia, your goodies usually take about 1-2 weeks to arrive. So, get ready to party with your new stuff real soon! ๐ŸŽ‰

What do I do if my product arrived damaged?

Uh-oh, did your goodies arrive looking less than stellar? No problemo! Snap a quick pic of the damage and shoot it over to us atย ourย Contact Usย page.

We're on it like a flash, but make sure to let us know within 48 hours of getting your order so we can sort you out with some shiny new stuff! ๐Ÿ“ธ๐Ÿ›๏ธ